Customer complaints provide valuable feedback and help the Company continuously improve its products, services, and customer experience. Money2Me Finance Private Limited has established this Grievance Redressal Policy to provide a structured framework for the prompt, fair, transparent, and efficient resolution of customer grievances.
The Company’s Grievance Redressal Policy is guided by the following principles:
This Grievance Redressal Policy has been formulated in accordance with the applicable guidelines, circulars, notifications and directions issued by the Reserve Bank of India (RBI), including the Fair Practices Code for Non-Banking Financial Companies (NBFCs), and any amendments issued from time to time.
The Policy aims to ensure compliance with the regulatory framework prescribed by RBI and establishes an effective mechanism for addressing customer grievances in a fair, transparent and time-bound manner.
If you have any concern regarding our products or services, please contact us first.
| Level | Contact | Phone | TAT | |
| Level 1 | Customer Support | [email protected] | +91 72084 96001 / 2 | Up to 7 Working Days |
| Level 2 | Grievance Redressal Officer | [email protected] | 8976873605 | The GRO may be reached on the above number any time between 10:00 and 19:00 from monday to saturday except on public holidays or through the e-mail address above. The GRO shall endeavour to reslove the grievance within a period of (14) fourteen daysfrom the date of receipt of a grievance. |
| Level 3 | Principal Nodal Officer | [email protected] | 9987540035 | If the borrower does not receive a response from the GRO within 14 (fourteen) days of making a representation or if the borrower is not satisfied with the response received from the GRO, the borrower many reach the Nodal Officer anytime between 10:00 to 19:00 from monday to saturdays except public holidays or write to the nodal officer. |
Name: Mr. Karan Chauhan
Designation: Grievance Redressal Officer
Email: [email protected]
Phone: 8976873605
Name: Ms. Urmila Vishwakarma
Designation: Principal Nodal Officer
Email: [email protected]
Phone: 9987540035
Notwithstanding anything contained in this Policy, Money2Me Finance Private Limited shall ensure compliance with any additional requirements as may be prescribed under applicable laws, regulations, circulars, notifications or guidelines, whether existing or introduced through future amendments, as applicable to the Company.
The Grievance Redressal Policy shall be reviewed by the Management of Money2Me Finance Private Limited as and when considered necessary. This Policy shall remain subject to all applicable laws, rules, regulations, circulars, directions and guidelines issued by the Reserve Bank of India (RBI) or any other statutory authority from time to time. In case of any amendment in the applicable regulatory framework, the provisions of such regulations shall prevail over this Policy to the extent of such amendment.
If your complaint is not resolved within the prescribed timeline or you are dissatisfied with the resolution provided by Money2Me Finance Private Limited, you may lodge a complaint under the Reserve Bank – Integrated Ombudsman Scheme, subject to eligibility and applicable RBI guidelines.
Please refer to the RBI website for the latest scheme, eligibility criteria and complaint filing process.
Customers are advised to verify information relating to regulated entities and report any unauthorized acceptance of deposits or suspicious financial activities through the RBI Sachet Portal.
Visit RBI Sachet Portal